Membership & Operations Associate

Department: Association Management

Location: Mount Laurel, NJ

Salary: $0 - $0 Per Hour

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AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

For more information, visit www.AHredchair.com, connect with AH on Facebook on YouTube and follow @AHredchair on Twitter.

Our Mission

AH advances organizations to greatness. Our client partners achieve measurable success in four key areas: multi-dimensional growth, engaged and disciplined leadership, intelligent use of technology, and an unwavering commitment to mission.

Our Vision

To be the most innovative and trusted management partner to our client organizations.

APPLICATION INSTRUCTIONS

In order to be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required, including full employment and salary history.

Position Summary:

The Client Services Associate works with Account Executives and other staff within assigned client teams to deliver exceptional client experiences. The Client Services Associate is responsible for leading and coordinating small membership/meetings projects while continuing to serve in a support role for the Account Executive.

Responsibilities:

• Membership:

• Acts as liaison to JPMA members and is responsible for all member committees unless specifically delegated elsewhere. Responsible for the annual renewal process, membership growth and definition and maintenance of the member benefits package for both regular and other classes of membership.

• Programming:

• Provides oversight for member programming including the annual Statistical Program, Educational Programming and other member programs. Responsible for the outcomes of the programmatic efforts and for acting as liaison to the MarCom staff in designing and implementing effective marketing to support and grow the programs.

• Assist in development of educational offerings

• Manages participant communications for JPMA webinars

• Board and Governance:

• Responsible for Board, Executive Committee, Finance Committee and Nominating Committee meeting agendas and minutes, terms of office and scheduling, new board orientation, the association-s annual meeting, the organization-s policies and procedures and operations manuals, committee charters for each membership committee and AH-s internal audits.

• Operations:

• Contribute to JPMA operations in other ways as directed and in collaboration with the AE and Managing Director, ensure efficient association workflow and seamless execution of JPMA-s strategic initiatives. Owner of the association-s calendar of activities and provides direction related to the membership database, website maintenance and content updates and other technology as directed.

• Meetings/Conferences:

• Attend meetings and events as assigned.

• Participate in regular departmental and staff meetings

• Act as the JPMA team lead on AH accreditation and customer service initiatives including liaison with appropriate AH staff, preparation and retention of documentation related thereto and championing the initiatives within the client team.

• Provide support to JPMA Senior Leadership, as assigned

• Other duties as assigned.

MUST-HAVE SKILLS:

• Highly self-motivated with a desire to learn and grow

• The desire to solve problems and proactively identify solutions

• Very strong writing skills

• Organized with the ability to prioritize and effectively manage time

• Ability to handle multiple projects

• Attention to detail

• Proficient in Microsoft Word, Excel, and PowerPoint

• Effective presentation skills

• Ability to work individually and on self-driven projects

• Creative and innovative

• Ability to travel annually

EDUCATION/ EXPERIENCE/REQUIRED PROFICIENCIES

Bachelors degree preferred, high school diploma required.

BENEFITS

Benefits include, but are not limited to:

• Medical, Dental and Vision

• Voluntary Life Insurance - Employee Paid

• AFLAC available

• Paid holidays and Paid Time Off (PTO) accrual, including Early Out Fridays during the summer months

• 401k

• Basic life insurance, short term and long term disability

Other Benefits of Working at AH:

• Named Best Place to Work by Philadelphia Business Journal 7 Times - based on a survey conducted of our employees

• Industry Leader - Most credentialed AMC, and the first AMC to be Customer Service Certified by the Customer Service Institute of America

• Flex Schedules

• On-site fitness center, open 24/7

• Gym reimbursement program

• Tuition reimbursement program

• Training and Development opportunities

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